Return and Refund Policy

Effective as of October 6, 2026

If an item isn't right, here is exactly how it works. No hidden conditions, no forms to fill out in triplicate.

1Your withdrawal period

You have 30 calendar days from the receipt of your order to change your mind, with no reason to provide and no penalty to pay.

This is more than the 14-day legal minimum provided by Article L221-18 of the Consumer Code. These 30 days are a commitment on our part, not a favor to be negotiated.

2In what condition to return the item

For the return to be accepted, the item must be:

• unused, and in the condition in which you received it;
• accompanied by all its original accessories, cables, and parts;
• if possible in its original packaging — this is not a dealbreaker, but it makes processing easier.

You have the right to unpack and try out the product to verify it suits you, as you would in a store. Only handling beyond this may engage your liability.

3How to proceed

1. Write to us at contact@halume.fr, indicating your order number and the reason for the return.
2. We will confirm your request's eligibility and provide instructions: return address if necessary, and any required labels.
3. Return the item once you have received our confirmation. Do not act prematurely: depending on your situation, there is sometimes a faster solution than a return.
4. Upon receipt of the package or proof of shipment, we will initiate your refund.

4Who pays for the return

Given the turnaround times and costs of returning certain items, we sometimes offer a refund or a replacement without requiring the physical return of the product. This possibility is assessed on a case-by-case basis, and always in your favor.

5If the product arrives damaged or does not work

Check the condition of the package upon delivery and report any damage to the carrier. Then write to us, preferably within 48 hours, with a photo or short video of the defect: it speeds everything up.

This 48-hour window is a recommendation, not a condition. Beyond that, you remain covered by the 2-year legal guarantee of conformity (Articles L217-3 et seq. of the Consumer Code) and by the guarantee against hidden defects (Articles 1641 et seq. of the Civil Code).

Depending on the situation, we will offer you a replacement shipment or a full refund.

6The refund

It occurs within a maximum period of 14 days from the receipt of the returned item or proof of its shipment, using the payment method used during the order.

A confirmation email is sent to you the moment we trigger the refund. The time it takes to appear in your account then depends on your bank.

7What cannot be returned

• items damaged by misuse or use not in accordance with the provided instructions;
• items returned beyond the 30-day period, unless expressly agreed upon by us.

None of these exclusions hinder the legal guarantees mentioned in Article 5, which apply in all circumstances.

8In case of disagreement

If our response does not satisfy you, please first send us a written complaint. If the disagreement persists, you can contact our consumer mediator free of charge.

You can also use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr

9Contact us

Full terms and conditions are available in our General Terms and Conditions of Sale. Shipping times and costs are detailed on the Delivery and Returns page.