Terms of Service

Effective as of October 6, 2026

These terms govern the use of the halume.fr website: browsing it, opening an account, and what is permitted to be done with it.

1Purpose

These General Terms and Conditions of Use (hereinafter "GTCU") define the terms and conditions for accessing and using the halume.fr website, as well as the rights and obligations of the publisher and the user.

By simply browsing the site, you accept these GTCU. Users who do not accept them are requested not to use the site.

2Site Publisher

3Hosting

4Access to the site

The site is accessible free of charge to any user with Internet access. Connection and equipment costs remain the user's responsibility.

The publisher strives to keep the site accessible at all times, without being obligated to do so. Access may be interrupted, notably for maintenance, updates, or in cases of force majeure, breakdown, or failure of a technical service provider. Such interruptions do not entitle the user to any compensation.

The publisher reserves the right to modify, suspend, or remove all or part of the site without prior notice.

5Customer Account

Creating an account is not mandatory for placing an order, but it allows you to view your orders and delivery information.

The user agrees to provide accurate information and to keep it up to date. The user is solely responsible for the confidentiality of their login details and for any activity conducted through their account. Any suspicious use must be reported immediately to contact@halume.fr.

The user may request the deletion of their account at any time by simple email. The publisher may suspend or delete an account in the event of a breach of these GTCU, after informing the user, unless in cases of emergency or clear fraud.

6Prohibited Uses

It is prohibited to use the site to:

• harm its operation, security, or integrity, notably by introducing malicious code or attempting unauthorized access;
• systematically and automatically extract any or all of its content, visuals, or database;
• place a fraudulent order, impersonate a third party, or use a payment method of which one is not the holder;
• publish any false, defamatory, insulting, discriminatory, or rights-infringing review, comment, or content;
• resell or commercially exploit the site's content without prior written authorization.

7Intellectual Property

All elements composing the halume.fr site—texts, photographs, illustrations, videos, logo, graphic design, structure, code—are protected by intellectual property law and remain the exclusive property of the publisher or its partners.

Any reproduction, representation, modification, publication, or adaptation, in whole or in part, by any means or on any medium, is prohibited without the prior written authorization of the publisher.

The Halume brand and its logo may not be used without written agreement.

8User-Generated Content

When the site allows the publication of a review or comment, the user guarantees that their content is personal, sincere, and does not infringe any rights.

The publisher reserves the right to refuse or remove any content that is clearly unlawful, off-topic, or contrary to these GTCU. It does not modify or delete a review solely because it is unfavorable.

By publishing content, the user grants the publisher the right to display it on the site, free of charge and for the duration of its publication.

9Hypertext Links

The site may contain links to third-party sites. The publisher exerts no control over these sites and disclaims any responsibility regarding their content, practices, or terms of use.

Creating a link to halume.fr is permitted, provided that it does not damage the brand's image and does not create the impression of a non-existent partnership.

10Personal Data and Cookies

The personal data processing implemented on the site is described in our Privacy Policy, in accordance with Regulation (EU) 2016/679 (GDPR) and the Data Protection Act.

The user has the right to access, rectify, erase, restrict, port, and object to their data. These rights can be exercised by email at contact@halume.fr.

Non-essential cookies are only deposited after consent is obtained via the banner displayed on the first visit. This consent can be withdrawn at any time.

In case of difficulty, the user may contact the CNIL: www.cnil.fr

11Liability

The publisher strives to ensure the accuracy and updating of the information published on the site. However, it cannot be held responsible for omissions, inaccuracies, or failures to update, whether caused by itself or by third-party partners.

The photographs and illustrations accompanying the products have no contractual value. Slight variations in color or appearance may exist between the displayed image and the delivered product.

The user is responsible for their equipment and the security of their connection. The publisher cannot be held responsible for damages resulting from an abnormal use of the site.

Nothing in these terms limits the legal warranties owed to the consumer, which are detailed in the General Terms and Conditions of Sale.

12Terms of Sale

Sales made on the site are exclusively governed by the General Terms and Conditions of Sale, supplemented by the Delivery and Returns page and the Return and Refund Policy.

The publisher's full contact details also appear in the legal notice.

13Consumer Mediation

In accordance with Article L612-1 of the Consumer Code, any consumer may use a consumer mediator free of charge for the amicable resolution of a dispute, after having attempted to resolve it directly with us through a written complaint.

Referring to the mediator is free for the consumer. The dispute must be submitted within one year of the written complaint addressed to Halume.

The consumer may also use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr

14Modification of these Terms

The publisher reserves the right to modify these GTCU at any time. The applicable version is the one online at the time of browsing the site. The effective date is shown at the top of this page.

15Governing Law and Disputes

These GTCU are subject to French law. In the event of a dispute, and after the failure of any attempt at an amicable resolution, the French courts shall have jurisdiction.

16Contact

For any questions regarding these terms: contact@halume.fr — response within 24 to 48 business hours.