Contact us
A real person will answer you
A question about a night light, an ongoing order, or a return to organize? Write to us. There is no robot on the other end of the line, and you won't have to repeat your order number three times.
By phone
07 69 79 00 09
Monday to Friday. Leave a message if we don't pick up.
For an ongoing order
Include your order number in your first message: it saves us from back-and-forth communication and saves you a day.
The tracking number is sent to you by email as soon as it ships. You can also enter it at any time on our tracking page.
Track my orderFor a return
Write to us before sending anything back: we will confirm eligibility and provide the return address. You have 30 days from receipt to change your mind.
The details of the procedure are on the Return and Refund Policy page.
Before you write to us
Most questions are answered in our frequently asked questions: delivery times, USB power supply, warranty, right of withdrawal, return procedure. Costs and delivery times by destination are detailed on the Delivery and Returns page.
A dispute we can't resolve together? After a written complaint that remains unresolved, you can contact our consumer mediator, the CM2C, free of charge. Full contact details can be found in our legal notices.
Our full contact details
Halume
Sole proprietorship (micro-enterprise) operated by Paul EVROT-CARRICAN
12 rue Paul Valéry, 21850 Saint-Apollinaire, France
SIRET: 131 056 467 00015 — RCS Dijon 131 056 467
APE Code: 4791A — Mail order retail sales
VAT not applicable, article 293 B of the General Tax Code
Email: contact@halume.fr — Phone: 07 69 79 00 09
Also see our legal notices, our General Terms and Conditions of Sale, our General Terms and Conditions of Use, and our Privacy Policy.